Back to Home

Support

Last updated: October 16, 2026

Hi there! Whether something isn't working, you have a question about a payment, or you just want to say hello, we're happy to help. The WellFedCats app (iOS and Android) and this website are run by WellFedCats LLC.

How to Reach Us

Email us at [email protected] and a real person on our team will get back to you. We usually reply within 2 business days.

To help us sort things out quickly, please write from the email address linked to your account and tell us which device you use (iPhone or Android). A screenshot is always welcome if something looks wrong.

Frequently Asked Questions

How do feeding requests and subscriptions work?

Feeders are the kind people who look after street cats in their neighborhood. Supporters help fund that care. On WellFedCats, everyone can be both. You can support in two ways:

  • Fund a meal: pick a cat you'd like to help and pay for a feeding. When the feeder feeds that cat, they post photos as proof and you get a notification.
  • Subscribe to a feeder: back a feeder's ongoing work with a monthly or yearly subscription and follow their feeding posts.

Where does my money go?

Your support goes to feeders to help cover food and care for the cats they look after. Payments are processed securely by Stripe. We may charge a small platform service fee, which is always shown before you pay. Every feeding is shared with photos, so you can see the cats you helped. You can read more in our Terms of Service.

How do I cancel a subscription?

You can cancel any time, right in the app. Open the feeder's profile, tap Unsubscribe, and confirm with Cancel subscription. Your subscription stays active until the end of the period you've already paid for, and there are no more charges after that. Full details are in our Cancellation Policy.

Can I get a refund?

If you were charged by mistake, charged twice, or something else went wrong, email us at [email protected] and we'll take a look. Our Refund & Dispute Policy explains when refunds apply and how long they take.

How do I delete my account?

We'd be sad to see you go, but it only takes a moment:

  1. Open the WellFedCats app and tap the Profile tab.
  2. Scroll to the very bottom and tap Delete account.
  3. Confirm by tapping Delete account anyway.

Can't get into the app? Email us from your account's email address and we'll handle it for you. Our Account & Data Deletion page explains exactly what gets removed.

How do I sign in?

You can sign in with your email and password, with Continue with Google, or with Continue with Apple (Sign in with Apple). If you get stuck signing in, tell us which method you used and we'll help you get back in.

How do I report a problem with a cat or a post?

If a cat profile or post looks fake, misleading, duplicated, or upsetting, open it in the app, tap the three dots menu, and choose Report cat or Report post. Reports are private, so the person who posted won't see who reported. Our team reviews every report, usually within 24 hours.

If a cat seems to be in danger, please also contact your local animal welfare organization or authorities right away.

Policies